General
Click on the "Log in" link on the top right of the home page to get to the login screen. Type your credentials into the "Username" and "Password" fields and click the "Log in" button to access your account.
After logging in, click on "My account". Click on the "Edit" tab. Type your current password into the "Current password" field, then type your new password in the "Password" and "Confirm password" fields and "Save".
Please use our "Contact" form for all technical-related questions. A representative will respond to your question within 24 hours.
The price of each Journal issue is based on a variety of factors, including but not limited to the number of total pages per issue and the cover stock and color.
A charge will immediately appear on your bank statement under the name "Sheridan".
Please confirm all purchases before you complete them as we are unable to provide refunds and do not accept returns. If you need assistance with your purchase contact us using our "Contact" form.
In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.
In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.
If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed. To apply for a refund of the tax portion of your order please follow the procedure below:
- Place your order.
-
Forward a copy of the received invoice along with ta copy of your tax exempt certificate to:
- Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
- Fax: 734.385.1689 - Attn: Tax Exempt
- Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.
Order processing takes place overnight. If you notice an error in the information submitted with an order (email address, shipping address, etc.) use the Contact form to notify us immediately and we will do our best to correct it.
Please note, there is no guarantee we will be able to correct the error before the order is fully processed.